Privacy Policy

This Privacy Policy ("Policy") describes how Jayakaya99 ("Company", "we", "us", or "our") collects, processes, stores, shares, and protects the personal data of individuals ("Users", "you", or "your") who access and use the Jayakaya99 platform, including all associated services available athttps://jayakaya99.cam (the "Platform").

Jayakaya99 is committed to handling all personal data with the highest standards of care, transparency, and security. This Policy is designed to inform you clearly and completely about our data practices so that you can make informed decisions about your use of the Platform.

By registering an account, accessing the Platform, or using any of our services, you acknowledge that you have read, understood, and consent to the collection and processing of your personal data as described in this Policy. If you do not agree to the terms of this Policy, you should cease use of the Platform and close your account.

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information that identifies or could reasonably be used to identify a natural person, directly or indirectly, including but not limited to name, email address, phone number, device identifiers, and transaction records.
• "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, transfer, deletion, or any combination thereof.
• "Data Controller" means the entity that determines the purposes and means of processing personal data. For the purposes of this Policy, the Data Controller is Jayakaya99.
• "Data Processor" means any third party that processes personal data on behalf of Jayakaya99, under instruction and pursuant to applicable data processing agreements.
• "Cookies" means small text files stored on a user's device by a web browser, used to track session data, preferences, and usage patterns.
• "KYC Data" means Know Your Customer documentation collected for identity verification purposes, including government-issued identification and proof of address.
• "Transaction Data" means records of financial transactions conducted via the Platform, including deposits made via Maybank2u, CIMB Clicks, Touch 'n Go eWallet, DuitNow, FPX, GrabPay, Boost, or Public Bank, and withdrawal records in Malaysian Ringgit (MYR).

Jayakaya99 acts as the Data Controller for all personal data collected and processed through the Platform. As Data Controller, we are responsible for ensuring that your personal data is processed lawfully, fairly, and transparently in accordance with applicable data protection laws and international best practices.

Where Jayakaya99 engages third-party service providers to process personal data on its behalf (for example, payment processors facilitating MYR transactions, identity verification service providers, or cloud infrastructure providers), those parties act as Data Processors under written data processing agreements that bind them to applicable data protection obligations.

For any enquiries regarding the processing of your personal data or the identity of specific data processors engaged by Jayakaya99, please contact us through the channels specified in Section 15 of this Policy.

Jayakaya99 collects personal data through three primary channels: information you provide directly, data generated automatically through your use of the Platform, and information received from third parties in connection with account verification and payment processing.

4.1 Information You Provide Directly

• Account registration data: full name, date of birth, email address, username, and password (stored in hashed form)
• Contact information: phone number and residential address
• KYC documentation: government-issued photo identification (e.g., MyKad, passport) and proof of address
• Payment information: bank account details, e-wallet identifiers, and transaction references associated with deposits and withdrawal requests
• Communications: messages sent to our support team via live chat or email at [email protected]

4.2 Data Collected Automatically

• Device information: IP address, device type, operating system, browser version
• Usage data: pages visited, game sessions, bet history, session duration, and navigation paths within the Platform
• Cookie and tracking data: session cookies, preference cookies, and analytics identifiers (see Section 9)
• Geolocation data: approximate geographic location derived from IP address

4.3 Data Received from Third Parties

• Identity verification data from KYC service providers used to confirm your identity and date of birth
• Transaction verification data from payment processors handling Maybank2u, CIMB Clicks, DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and Boost transactions
• Fraud and AML screening data from third-party compliance and sanctions screening services

4.4 Categories of Data Collected — Summary

Jayakaya99 uses the personal data we collect for the following purposes:

• Account Creation and Management: To register your account, verify your identity, authenticate your login sessions, and manage your account settings and preferences.
• Service Delivery: To process your bets on EPL, Liga Super Malaysia, UFC, and other markets; to facilitate your participation in live casino games; and to process all MYR deposits and withdrawals via supported Malaysian payment methods.
• KYC and AML Compliance: To verify your identity and age (21+ requirement), screen transactions for money laundering, and comply with applicable international financial crime prevention obligations.
• Customer Support: To respond to your enquiries, complaints, and support requests submitted via live chat or email, and to maintain records of communications for quality assurance and dispute resolution purposes.
• Responsible Gambling: To administer your self-exclusion preferences, deposit limits, session reminders, cooling-off periods, and other responsible gambling tools you have activated through your account settings.
• Platform Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, account takeover attempts, bonus abuse, and other prohibited conduct as described in our Terms and Conditions.
• Platform Improvement: To analyse usage patterns, identify technical issues, and improve the performance, features, and user experience of the Platform for all users.
• Legal Compliance: To fulfil our obligations under applicable laws, respond to lawful requests from competent authorities, and enforce our Terms and Conditions.
• Marketing Communications: With your express consent, to send you promotional communications, bonus offers, and platform updates. You may withdraw consent for marketing communications at any time by contacting our support team.

Jayakaya99 processes personal data on the following legal grounds, depending on the nature and purpose of the processing activity:

• Contractual Necessity: Processing required to perform our contract with you — including account registration, bet processing, payment handling, and customer support.
• Legal Obligation: Processing necessary to comply with applicable laws, including anti-money laundering (AML) regulations, KYC requirements, and responses to lawful requests from regulatory or law enforcement authorities.
• Legitimate Interests: Processing conducted for the legitimate business interests of Jayakaya99, including platform security, fraud prevention, and service improvement, where such interests are not overridden by your fundamental data protection rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for optional marketing communications. Where processing is based on consent, you retain the right to withdraw that consent at any time without detriment to your account standing.

Jayakaya99 does not sell, rent, or trade your personal data to third parties. We share personal data only in the following limited circumstances, and only to the extent necessary for each stated purpose:

• Payment Processors: We share transaction data with authorised payment processors facilitating your MYR deposits and withdrawals via Maybank2u, CIMB Clicks, Public Bank, DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and Boost. These processors receive only the minimum data required to execute the relevant transaction.
• Identity Verification Providers: We share identity data with authorised KYC service providers for the purpose of age and identity verification. All such providers are bound by strict data processing agreements.
• Fraud and Compliance Screening Services: We share relevant data with third-party AML and fraud screening services as part of our compliance obligations. These services do not receive data beyond what is necessary for screening purposes.
• Cloud and Infrastructure Providers: Our Platform operates on third-party cloud infrastructure. Server providers have access to hosted data solely in their capacity as infrastructure operators and are contractually prohibited from using that data for any independent purpose.
• Legal and Regulatory Authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where we are legally obligated to do so, or where such disclosure is necessary to protect the legal rights of Jayakaya99 or third parties.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of the Company's assets, personal data held by Jayakaya99 may be transferred to the successor entity, subject to equivalent data protection obligations.

Jayakaya99 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations.

The following general retention guidelines apply:

• Account Data: Retained for the duration of your active account relationship with Jayakaya99 and for a minimum of five (5) years following account closure, in accordance with AML record-keeping obligations.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with applicable financial record-keeping requirements.
• KYC Documentation: Retained for a minimum of five (5) years following the date of account closure or the completion of the last transaction, whichever is later.
• Support Communications: Retained for a minimum of two (2) years from the date of the last communication, for quality assurance and dispute resolution purposes.
• Marketing Consent Records: Retained for the duration of any active marketing relationship and for a reasonable period thereafter, to evidence the existence and withdrawal of consent.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with our internal data destruction procedures.

Jayakaya99 uses cookies and similar tracking technologies on the Platform for the following purposes:

• Essential Cookies: Strictly necessary for the Platform to function — including session management, login authentication, and security tokens. These cookies cannot be disabled without impairing the Platform's functionality.
• Performance Cookies: Used to collect anonymised data about how users interact with the Platform — page load times, error reports, and navigation paths — to improve overall performance and stability.
• Functional Cookies: Used to remember your preferences, such as language settings, account display options, and sports markets of interest, to personalise your experience.
• Analytics Cookies: Used to analyse aggregate usage patterns across the Platform for internal reporting and product improvement purposes.

You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies will affect your ability to log in to and use the Platform normally. Jayakaya99 does not use third-party advertising or retargeting cookies.

Jayakaya99 operates infrastructure and engages service providers across multiple jurisdictions. As a result, your personal data may be transferred to and processed in countries outside of Malaysia. Where such international transfers occur, Jayakaya99 takes appropriate steps to ensure that your personal data receives an equivalent level of protection to that provided within Malaysia.

Appropriate safeguards for international transfers may include standard contractual clauses, binding corporate rules, or reliance on adequacy determinations applicable to the relevant destination jurisdiction. By using the Platform, you consent to such transfers where applicable.

Subject to applicable law and certain limitations, you hold the following rights in relation to your personal data held by Jayakaya99:

• Right of Access: You may request a copy of the personal data we hold about you, together with information about how it is processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data held about you.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restriction of Processing: You may request that we restrict the processing of your personal data in certain circumstances, for example while a rectification request is under review.
• Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request that your data be provided to you in a structured, commonly used, machine-readable format.
• Right to Object: You may object to the processing of your personal data where such processing is based on legitimate interests. You may also object to the processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without detriment to the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact us via the support channels listed in Section 15. We will acknowledge all data rights requests within two (2) business days and endeavour to fulfil valid requests within thirty (30) calendar days, subject to identity verification and applicable legal constraints.

The Jayakaya99 Platform is intended exclusively for adults aged21 years and above. We do not knowingly collect, process, or store personal data from any individual under the age of 21.

If we become aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that information from our systems and close the associated account.

If you believe that a minor may have registered an account on Jayakaya99 or provided personal data through our Platform, please contact us immediately through the channels set out in Section 15.

Jayakaya99 implements a comprehensive suite of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• Encryption of sensitive data at rest, including financial data and KYC documentation
• Multi-factor authentication options for user accounts
• Access controls limiting personal data access to authorised personnel on a strict need-to-know basis
• Regular security assessments, vulnerability testing, and penetration testing of Platform infrastructure
• Continuous monitoring of Platform traffic for anomalous or suspicious activity
• Incident response procedures for the detection, containment, and notification of personal data breaches

While Jayakaya99 employs robust security practices, no method of transmission over the internet or electronic storage is entirely secure. We encourage all users to choose strong, unique passwords for their accounts and to activate available two-factor authentication features.

Jayakaya99 reserves the right to amend, update, or replace this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform functionality. The revised Policy will be published on this page with an updated "Last Updated" date.

Where amendments are material — that is, where they significantly alter how we collect, use, or share your personal data — we will endeavour to provide reasonable advance notice to registered Users via the Platform's notification system or via email to your registered address.

Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the amended Policy, you should cease use of the Platform and close your account.

For all privacy-related enquiries, data access requests, rectification requests, erasure requests, or complaints regarding Jayakaya99's data processing practices, please contact us through the following channels:

• Live Chat: Available24 hours a day, 7 days a week directly on the Platform
• Email: [email protected]
• Response Window: All written data enquiries are acknowledged within two (2) business days, with full responses provided within thirty (30) calendar days where legally required
• Operating Hours: Customer support is staffed around the clock, with peak coverage aligned to Malaysian Time (MYT, UTC+8)

When submitting a data rights request, please include your registered email address and a clear description of the request so that we can verify your identity and process your request efficiently.

For further information about your rights and obligations as a jayakaya99 user, please also review our Terms & Conditions and Responsible Gambling policy pages.